Dear Hiring Manager,
I am excited to apply for opportunities within your organization. I bring experience in customer service, IT support, and web design, along with a strong work ethic and the ability to manage responsibilities independently.
In my current role with the United States Postal Service, I manage daily operations, handle financial transactions, and provide consistent customer service. My previous experience supporting a nonprofit shelter strengthened my administrative and technical skills while working in a team-oriented environment.
Additionally, I have started my own business, Painted Turtle Design, where I create websites and branding for clients. This experience has strengthened my communication, problem-solving, and project management skills.
I am reliable, adaptable, and eager to contribute to your organization. Thank you for your time and consideration.
Sincerely,
Hayley J. Poitra
Business Experience
Painted Turtle Design — Founder / Web Designer
2026 – Present
Design and develop websites and branding for local businesses and organizations
Created tmmikinaakodecenter.org and associated branding/logo
Communicate directly with clients to deliver tailored solutions
Manage projects independently from concept to completion
PROFESSIONAL REFERENCES
Misty Lavallie
USPS Supervisor
Relationship: Direct Supervisor
Phone: 701-202-5766
Melissa Anderson
Director – Mikinaak Ode Shelter
Relationship: Former Supervisor
Phone: 701-244-5968
Email: melissashelter2020@gmail.com
Matt Mueller
Owner – Planet Pizza - Minot
Relationship: Former Supervisor
Phone: 701- 852-1700
Michael Selburg
IT Director TMC
Relationship - Former Teacher
Phone: (701) 394-4046 ext: 2307
email: mselburg@tm.edu
HAYLEY J. POITRA
Dunseith, ND 58329
701-472-0062
Web Designer | IT Support | Customer Service
Professional Summary
Reliable and detail-oriented professional with experience in customer service, administrative operations, IT support, and web design. Proven ability to manage responsibilities independently in fast-paced environments while maintaining accuracy and strong communication. Brings additional value through cybersecurity knowledge, networking, and small business experience.
Education
Turtle Mountain Community College
Associate Degree – Web Page, Digital/Multimedia & Information Resources Design
GPA: 3.83
Honors & Academic Achievement
Multiple 4.0 semesters
Strong performance in IT, cybersecurity, and web development
108 credits completed
Skills
Technical:
Web Design (HTML/CSS), Cybersecurity, Networking, Cloud Foundations, Linux/CLI, IT Troubleshooting
Professional:
Customer Service, Communication, Organization, Problem Solving, Adaptability
Additional Strengths
Highly reliable and self-directed
Strong attention to detail with financial accuracy
Able to balance multiple responsibilities effectively
Quick learner with strong adaptability
Professional Experience
United States Postal Service — Window Clerk (PSE)
Willow City, ND | Feb 2025 – Present
Deliver consistent customer service while handling financial transactions and daily postal operations
Manage deposits, accountability procedures, and ensure accuracy in cash handling
Balance customer-facing duties with operational responsibilities in a small office environment
Maintain organization and efficiency while working independently
Turtle Mountain Mikinaak Ode Shelter — IT / Administration
Dunseith, ND | Oct 2020 – Dec 2024
Provided IT support and troubleshooting for staff and operations
Supported administrative workflows, documentation, and organization
Assisted leadership with daily responsibilities across multiple roles
Improved efficiency through reliable support and problem solving
Walmart — Sales Associate / Cashier
Bottineau & Minot, ND | 2017 – 2025
Delivered customer service and processed transactions
Maintained store organization in fast-paced environments
Worked effectively in team-based retail settings